View and book your delivery slot at any time, by clicking 'Choose a delivery slot'. You can also choose a slot after you've finished choosing your items, before you've clicked on 'checkout'. You'll be shown the available delivery slots. Select an available slot to book your delivery date and time. The delivery slot will be held for two hours, to give you time to complete your shop and confirm your order.
Delivery Slots:
Sure. At the checkout page, you can select a delivery slot of your choice.
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.
You will be emailed your receipt and the driver will hand you a receipt, which is a summary of your order. The driver will also ask you to sign their copy as proof of delivery.
We provide a ‘to your front door’ delivery service. If a customer needs any further support, our drivers will assist where possible, but they are not obliged to enter a customer’s house. Please understand that we take the health and safety of our drivers seriously. If you need your shopping taken inside, this also won’t be possible if our drivers will be at risk.
Your shopping will be taken back to the warehouse. We will do our best to try to arrange another delivery time for you once you have contacted us.
We are committed to delivering responsibly packaged goods and our range is constantly reviewed. Where possible, most of our products will be packed and wrapped in recyclable or reusable materials which will be placed in a plastic cart.
Yes, you can track the status of your order under the My Orders section.
Track my order:
As soon as you place an order, we send a confirmation to your email address. This email includes your order number, estimated delivery time and an order summary.
ehomes provides an easy and hassle-free cancellation policy. You can cancel any item or your order at any time prior to the confirmation of your order. You cannot cancel your order or an item after this time unless it is damaged or faulty.
You can cancel your order by simply calling 03266679797 before your order is confirmed.
We'll always try our best to get your order to you. However, there are times when we're unable to - such as in extreme weather, a customer not being at home, or because of other circumstances beyond our control. On the rare occasion that we do have to cancel your order, we'll send you an email or text to inform you.
You can change your delivery address before you confirm your order. After this, we’re unable to make changes to the delivery address.
Provided there are available slots at the time when you placed your order, you can change the time of your delivery from 8am to 8pm.
We always try our best to stock all your favourite products but all the products we sell are subject to availability and our ranges can vary.
We have lots of products on offer each week. You'll find these throughout our site. To go directly to all offers, click the 'Offers' tab at the top of the page to visit our dedicated 'Offers' section.
We are always trying our best to increase our variety in quality products. If you find that we do not have a particular product available, you can always email us at ehomes.pk suggesting which products you need.
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